HTEX SAS · Official product page
Drabba Customer Support
Centralized customer support platform powered by Chatwoot and TikTok Business Messaging.
Drabba Customer Support enables businesses to manage customer conversations from TikTok through a unified support platform built on Chatwoot.
Features
Everything your support team needs
Built to keep TikTok conversations organized, actionable, and secure—from first message to resolution.
Unified Inbox
Manage all TikTok customer conversations in a single, organized workspace.
TikTok Business Messaging
Connect directly with TikTok Business Messaging API for reliable message delivery.
Customer Support
Resolve inquiries faster with structured queues and agent-ready conversation tools.
Sales Assistance
Help shoppers with product questions and guided purchasing conversations.
Order Tracking
Support customers with order status updates and fulfillment follow-ups.
Secure Communication
Keep messaging private and protected with industry-aligned security practices.
About
Built for internal TikTok support operations
Drabba Customer Support is used internally by HTEX SAS to manage conversations originating from TikTok Business Messaging. Messages are routed through Chatwoot so support agents can respond from a single, professional inbox.
The platform focuses exclusively on customer care use cases—answering inquiries, assisting with sales questions, and helping customers track orders—while respecting TikTok platform policies and privacy best practices.
Message flow
TikTok
Customer messages
Business Messaging API
Secure delivery layer
Chatwoot
Unified inbox platform
Support Agents
Human responses