Terms of Service

By accessing this website or using Drabba Customer Support, you agree to be bound by these Terms. If you do not agree, do not use the Application or related services.

If you use the Application on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Drabba Customer Support is a customer support platform used by HTEX SAS to manage conversations received through TikTok Business Messaging and handled in Chatwoot.

The public microsite provides product information, contact details, and legal documents required for platform review and transparency. The Application itself is intended for internal support operations and related authorized use.

You may use the Application and this website only for lawful purposes, including:

• Learning about Drabba Customer Support and our TikTok integration
• Contacting support through published channels
• Authorized internal support and customer communication workflows
• Exercising privacy or legal rights under applicable law

You agree not to:

• Use the Application for unlawful, abusive, fraudulent, or harmful activities
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with, disrupt, or degrade service availability or security
• Reverse engineer, scrape, or misuse APIs related to the Application except as expressly permitted
• Misrepresent your identity or affiliation when interacting with support channels
• Use messaging integrations in ways that violate TikTok policies or applicable law

All content, branding, trademarks, logos, software, and materials associated with Drabba Customer Support and this website are owned by HTEX SAS or its licensors and are protected by intellectual property laws.

Except for limited rights expressly granted for legitimate viewing and authorized use, no license is granted to copy, modify, distribute, or commercially exploit our materials without prior written permission.

To the maximum extent permitted by applicable law, HTEX SAS and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities arising out of or related to your use of the Application or this website.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Application shall not exceed the greater of (a) the amounts paid to us specifically for the Application during the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars (USD $100), unless a different limit is required by law.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the fullest extent permitted by law.

We may suspend or terminate access to the Application or related services at any time if we reasonably believe there has been a violation of these Terms, a security risk, a legal requirement, or misuse of platform integrations.

Upon termination, provisions that by their nature should survive—including intellectual property, limitation of liability, and applicable law—will continue to apply.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when changes become effective for the published Terms.

Continued use of the Application or website after changes are posted constitutes acceptance of the revised Terms, except where additional consent is required by law.

These Terms are governed by the laws applicable to HTEX SAS, without regard to conflict of law principles. Where mandatory consumer or data protection laws provide rights that cannot be waived, those rights remain unaffected.

Any disputes arising under these Terms shall be resolved in the competent courts of the jurisdiction where HTEX SAS is established, unless applicable law requires otherwise.

For questions about these Terms, contact:

• Company: HTEX SAS
• Email: support@drabbalovers.co
• Website: https://drabbalovers.co